You’re on a deadline and getting antsy, or you’re putting the finishing touches on a sales presentation. Suddenly, a vital piece of technology goes haywire. What do you do? Call the software maker? The hardware manufacturer? Do you try Google for an answer?
Assistance Is Just a Phone Call Away
Located in the U.S. and staffed by knowledgeable and well-trained IT customer-care specialists, our IT Help Desk is ready and available to quickly address your needs. Whether it’s a device, a software issue, or a problem with your network, our team will stick with you until a solution is found. From the moment, your call is answered, you’ll know you’ve got the right person on the line and that you’re our top priority.
We’ve Got IT Covered
Our Help Desk Support Includes:
- PC and network troubleshooting
- Handheld device configuration and troubleshooting
- Popular applications for business
- Administrative tasks
- Software installations
- Virus/spyware removal
- File/folder restores
When you call our IT Help Desk, we don’t just ask you how we can help; we get right down to business with:
More Experience for Swifter Issue Resolution – Our Help Desk is staffed by technicians with a vast experience resolving application, desktop and network-level issues. When you call, you can count on receiving reliable top-tier support.
Customer Recognition – Each time one of your users calls the Help Desk, our technician automatically sees your unique customer profile so we can move more quickly to correct your problems.
We Know Apps
Our Help Desk supports popular applications for:
• Microsoft and Apple desktop operating systems
• Microsoft Office and leading third-party applications
• E-mail applications and Web browsers
• Hardware and network troubleshooting
• Printer installation and support
• Mobile phones and tablets
• Desktop performance problems
• Virus and malware infections
Everyone wants fast, expert answers when unexpected problems come up. We’re ready, able and eager to give you the technical assistance you need.
Non-Maintenance Current Fees:
Remote Hourly Fees Mon-Fri from 9am to 6pm = US$80.00
Remote Hourly Fees Sat-Sun from 9am to 6pm = US$150.00
Onsite Hourly Fees Mon-Fri from 9am to 6pm = US$250.00
Onsite Hourly Fees Sat-Sun from 9am to 6pm = US$500.00
Weekends fees apply for US National Holidays
Remedies for Little Things that Wreck Productivity
Not every issue is a major catastrophe … until it keeps you from doing your job. We’re more than happy to help you with administrative IT functions like:
- Resetting passwords
- Unlocking accounts
- Creating user accounts and groups
- Setting file and folder permissions
- No problem is too small to worry about when it’s yours
Your Full-Service IT Provider
Our managed IT services cover a full spectrum of technology solutions, including remote monitoring and management of your networks, Mon-Fri 9:00AM To 6:00 PM help desk support for users, and business continuity solutions to ensure your company is prepared for any possible disruption.